LiveOps is a cloud-based contact center platform that provides customer service, sales, and telemarketing services to businesses of all sizes. The company has been sued several times in recent years for a variety of reasons, including employee misclassification, wage and hour violations, and unfair business practices.
Employee Misclassification:
One of the most common complaints against LiveOps is that it misclassifies its employees as independent contractors. This can allow LiveOps to avoid paying certain benefits and taxes that it would otherwise be required to pay for its employees.
In 2018, a group of LiveOps employees filed a class-action lawsuit alleging that the company had misclassified them as independent contractors. The lawsuit alleged that LiveOps had controlled the employees’ work schedules, training, and equipment, and that the employees had been required to perform their work exclusively for LiveOps.
The lawsuit was settled in 2022 for $12 million. The settlement included back pay and damages for the employees who had been misclassified.
Wage and Hour Violations:
LiveOps has also been sued for wage and hour violations. In 2019, a group of LiveOps employees filed a class-action lawsuit alleging that the company had failed to pay them overtime wages, and that it had made illegal deductions from their paychecks.
The lawsuit was settled in 2021 for $4.5 million. The settlement included back pay and damages for the employees who had been affected by the wage and hour violations.
Unfair Business Practices:
LiveOps has also been sued for unfair business practices. In 2020, a group of LiveOps customers filed a class-action lawsuit alleging that the company had engaged in deceptive marketing practices. The lawsuit alleged that LiveOps had promised customers that they would be able to earn a certain amount of money by working for the company, but that the company had failed to deliver on those promises.
The lawsuit is still ongoing.
Conclusion:
LiveOps has been sued several times in recent years for a variety of reasons, including employee misclassification, wage and hour violations, and unfair business practices. The company has settled some of these lawsuits, but others are still ongoing.
FAQs:
Q: What is LiveOps?
A: LiveOps is a cloud-based contact center platform that provides customer service, sales, and telemarketing services to businesses of all sizes.
Q: Why has LiveOps been sued?
A: LiveOps has been sued for a variety of reasons, including employee misclassification, wage and hour violations, and unfair business practices.
Q: What is the outcome of the LiveOps lawsuits?
A: LiveOps has settled some of the lawsuits that have been filed against it, but others are still ongoing.
Q: What should I do if I think I have been a victim of unfair business practices by LiveOps?
A: If you think you have been a victim of unfair business practices by LiveOps, you should contact an attorney to discuss your legal options.
Q: Where can I find more information about the LiveOps lawsuits?
A: You can find more information about the LiveOps lawsuits on the website of the Class Action Lawsuit Database: https://www.classaction.org/database
Q: What are my rights as a LiveOps employee or customer?
A: As a LiveOps employee, you have the right to be paid fairly and to be treated with respect. You also have the right to be classified correctly as an employee or an independent contractor. As a LiveOps customer, you have the right to expect that the company will deliver on its promises.
References:
- https://www.classaction.org/database
- https://unicourt.com/case/ca-sm-kimberly-barnes-vs-liveops-agent-services-llc-767752
- https://topclassactions.com/lawsuit-settlements/closed-settlements/all-web-leads-telemarketing-calls-class-action-settlement/
i have some information and clarity that i need as a contractor for live ops.
i have some information and clarity that i need as a contractor for live ops. ..